Must I have a PayPal account to make a purchase?
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No. You can simply choose the credit card option and pay without having to create a PayPal account. |
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| What payment methods do you accept? |
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| What will purchases made appear as on my bank statement? |
Purchases made will appear on your bank statement as "FARMROADREC" for Farm Road Records. |
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| Can I place a Fax or Mail order? |
| Yes. Print the Fax/Mail order form and send to: |
| Farm Road Records |
| P.O. Box 1831 |
| Lytle, Texas 78052 |
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| Fax to: 830.772.3123 |
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| Who do I make the Money Order payable to? |
| Farm Road Records |
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| How do I calculate shipping charges for my Fax/Mail order form? |
| Please visit USPS Postage Price Calculator to estimate your shipping charges.
Priority Mail with "Large Envelope" or "Package" are the most popular shipping options. |
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| What is the shipping time? |
Items usually ship within 3 days. Please allow 2-3 weeks for delivery, however orders are normally recieved between 7-10 days. |
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| Is it safe to shop on your site? |
Yes. We use PayPal as our payment merchant. PayPal uses secure server software (SSL) which is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, credit card number, name and address so it cannot be read as the information travels over the Internet. |
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| What is your Return Policy? |
ALL SALES ARE FINAL. We do not issue refunds or exchanges.
We are not responsible for lost orders that are not reported within 30 days of order date.
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| I hate spam mail. Are you going to send me junk mail or use my personal information for anything else? |
Certainly not. We use your email and personal information for shipping, payment processing and new product notification only. |
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| Why is my credit card being denied? |
| These are reasons why your card might be denied: |
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The credit card company processing your card possibly has deemed that there are not sufficient funds or too many transactions on your account to process the order. You will need to contact your credit card or bank company.
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The credit card information you entered did not pass authorization. When a card is checked for available funds, it is also checked to make sure that the billing address of the card matches what the user entered. This is one way to protect customers from fraud. The billing address of the card must match what the user entered.
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| I keep trying to place an order but it is still not going through. Why? |
| Make sure you have filled out ALL of the fields correctly. If you still have problems email farmroadrecords@sbcglobal.net with a description of your problem and we will help you figure it out. |
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